Privacy Policy
Last Updated : 01/09/2026
1.1 Introduction
Balaji Blossoms (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal data you share with us through https://balajiblossoms.com/ (the “Website”). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights available to you. It is drafted with reference to India’s Digital Personal Data Protection Act, 2023 and related Indian information technology law.
1.2 Information We Collect
1.2.1 Personal Information You Provide
We collect personal information you voluntarily submit through our forms, including: – Name – Email address – Phone number – Company or organisation name (where relevant to a bulk/wholesale enquiry) – Delivery or business location details, where provided – Details of your enquiry, including plant types, categories, quantities, and pot sizes selected in the Bulk Enquiry cart – Any message or additional information you choose to include – Your email address if you subscribe to our newsletter – Testimonial or feedback content and the name/location you consent to have published – Account registration details, if you create a user account on the Website (such as login credentials and any profile or order information associated with your account)
1.2.2 Information Collected Automatically
When you visit the Website, certain information is collected automatically, including through Google Analytics, Google Tag Manager, Meta Pixel, Microsoft Clarity, and Hotjar: – IP address – Browser type and version – Device and operating system information – Pages viewed, time spent on the Website, and referring/exit pages – Approximate location derived from your IP address – Click, scroll, and mouse-movement behaviour (via Microsoft Clarity and Hotjar session recording/heatmap tools) – Advertising and remarketing identifiers (via Meta Pixel), where you have consented to marketing cookies – Cookie and session identifiers (see our Cookies Policy)
1.2.3 Cookies
We use cookies and similar technologies to operate the Website, remember your filter and enquiry-cart selections, and understand how visitors use our site. Full details are set out in our separate Cookies Policy, which forms part of this Privacy Policy by reference.
1.3 Legal Basis for Processing
Under the DPDP Act, we process your personal data on the following bases:
- Consent: for newsletter subscriptions, testimonial publication, and any optional marketing communications.
- Legitimate use in connection with a request: where you voluntarily provide your details to obtain a response to an enquiry (i.e., you have provided the data for the specific purpose of receiving a reply, quote, or product information)
- Contractual necessity: where processing is required to fulfil a confirmed order or provide requested services
1.4 Purpose of Data Collection
We use the information we collect to: – Respond to your enquiries and provide quotations – Process and fulfil bulk or wholesale plant orders once confirmed – Send you the newsletter you have subscribed to – Publish testimonials you have consented to share – Improve the Website’s content, layout, and functionality – Understand website traffic and visitor behaviour through analytics – Comply with applicable legal, accounting, and regulatory obligations – Detect, prevent, and address fraud, spam, or misuse of our forms
1.5 Sharing of Information
We do not sell your personal information. We may share your data with:
- Analytics and advertising providers, namely Google Analytics, Google Tag Manager, Meta Pixel, Microsoft Clarity, and Hotjar, each of which processes certain automatically collected data (see Section 1.2.2) under its own privacy policy
- Other third-party service providers who support our Website operations, such as our web hosting provider, form-processing plugin, and, where in use, an email marketing platform for our newsletter
- Delivery or logistics partners, where necessary to fulfil a confirmed order
- Professional advisers (e.g. accountants) where necessary for legitimate business purposes
- Government or regulatory authorities, where required by applicable Indian law
1.6 International Data Transfers
Our business and hosting infrastructure are believed to be based in or serving India. Where any third-party service provider we use stores or processes data outside India (for example, a globally hosted analytics or email platform), we take reasonable steps to ensure such transfers are conducted in a manner consistent with the DPDP Act’s requirements for cross-border data transfer.
1.7 Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including responding to your enquiry, completing a confirmed order, maintaining newsletter subscriptions until you unsubscribe, and meeting our legal, accounting, or tax obligations. Enquiry data that does not result in a confirmed order is retained only as long as reasonably necessary to allow for follow-up communication, after which it is deleted or anonymised.
1.8 Security Measures
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction, consistent with the IT (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011. If you hold a user account with us, you are responsible for keeping your login credentials confidential and should notify us promptly of any suspected unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
1.9 Your Rights
1.9.1 Rights under the DPDP Act (India)
Subject to applicable exceptions, you have the right to: – Access confirmation of whether we are processing your personal data, and a summary of the data processed – Request correction, completion, or updating of your personal data – Request erasure of your personal data where it is no longer necessary for the purpose it was collected – Withdraw consent at any time, where processing is based on consent (for example, by unsubscribing from our newsletter) – Nominate another individual to exercise these rights on your behalf in the event of death or incapacity – Register a grievance with us, and if unresolved, escalate the matter to the Data Protection Board of India
1.9.2 General Good-Practice Rights
Although GDPR does not directly apply to Balaji Blossoms as an India-based business with no evidence of EU/UK targeting, we apply the following as good practice for any user contacting us from outside India: – The right to request a copy of the personal data we hold about you – The right to object to certain uses of your data, including direct marketing – The right to lodge a complaint with a relevant supervisory authority in your jurisdiction, if applicable
To exercise any of these rights, contact us using the details in Section 1.13.
1.10 Children’s Privacy
The Website is not directed at children, and we do not knowingly collect personal data from individuals under the age of 18. If you believe a child has provided us with personal data, please contact us so we can delete it.
1.11 Marketing Communications
If you subscribe to our newsletter, we will use your email address to send you updates about our plants, nursery news, and events. You may unsubscribe at any time using the link provided in each newsletter email or by contacting us directly.
1.12 Cookie Preferences
You can manage or withdraw your consent to non-essential cookies at any time through your browser settings or, where available, a cookie preference tool on the Website. See our Cookies Policy for full details.
1.13 Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised Policy will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.
1.14 Contact Information
For questions about these Terms, please contact us:
Balaji Blossoms A/P. Koregaonmul, Inamdarwasti, Pune – Solapur Road, Near Uruli Kanchan, Tal. Haveli, Dist. Pune – 412202, Maharashtra, India Email: balaji.blossoms@gmail.com | balaji.rosenursery@yahoo.com Phone: +91 88888 28108 | +91 97672 57145 | +91 87883 94340